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Privacy Policy

This Privacy Policy was updated on February 07, 2023.

Your privacy is important to us. So, we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with us or an affiliated company. We and our affiliates may share this personal information with each other and use such information in a manner consistent with this Privacy Policy. We may also combine your personal information with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you choose not to do so, we may not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information we may collect and how we may use it:

What Personal Information We Collect

When you use our products or services or interact with our company, we may collect a variety of information, including your location, name, mailing address, phone number, email address, contact preferences, starting point, destination, payment information, financial information, birthdates, and other information that helps us provide our services to you or expand our services to new users. If you drive with us we may also collect; car insurance, car registration, social security number, driver’s license, and other information we believe could help us ensure that we only work with individuals that can provide the professional experience our users have come to expect from ordering through our platform. We may collect this information from you directly when you create an account, from credit card information, When you use our platform some of your personal information will be shared with the driver that will perform the services. This information is shared to help him locate you and provide the services in a professional manner. Each driver is an independent contractor that shall be bound to an NDA reflecting the terms of this Privacy Policy. You are a third-party beneficiary of that agreement. Although we are not responsible for the actions of independent contractors, we will assist you by providing you with helpful information about the contractor as necessary to assist you in enforcing your privacy rights under said NDA as a third-party beneficiary thereto. As a driver we will divulge such personal information to the users as necessary to assist you in performing the services, This may include, but is not limited to, the driver’s name, a picture of you and the color, make, and model of your car. We will also divulge information helpful and/or necessary to protect our users and assist them in litigation against drivers.

In certain jurisdictions, we may ask a user for a government issued ID, when required by law.

How We Use Your Personal Information

The personal information we collect allows us to create a platform from which to provide the services. You can opt out at any time by updating your preferences or deleting the application from your device. This will not delete previously collected data.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, advertising, and for loss prevention and anti-fraud purposes.

We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of our users, and we may use that information to deny service to users that do not meet our minimum user requirements or to otherwise comply with age specific local regulations.

You will have the ability to post and update certain content on our platform to be viewed by other third-party users such as reviews, ratings, or other information intended to be shared with the community. Content you post or otherwise upload to our platform for third party users may be collected, downloaded, or saved by these third-party users in ways that are outside our control. Please carefully consider what information you want to become available to the public before posting or uploading any content to a public area.

From time to time, we may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications. If you would like to unsubscribe to any other emails, follow the instructions at the bottom of each email and we will remove you from our subscribers list.

We may also use, directly or through third-parties, personal information for internal purposes such as auditing, analytics, data analysis, and research to improve our products, services, and customer communications. We may occasionally ask users of our service to complete online surveys and opinion polls about their activities, attitudes, and interests. These surveys help us better serve you and improve the usefulness of the service.

If you email us through the website, we may ask you for additional information so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your email messages, your email address and our response to you. In certain cases, we may post content from your emails addressed to us.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, time zone, and other details, so that we can better understand user behavior and improve our products, services, and advertising.

We may collect information regarding customer activities on our website, mobile applications, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are most effective. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

We may collect and store details of how you use our services. This information may be used to improve the relevancy of results provided by our services. In limited instances, to ensure the quality of our services over the Internet, such information could be associated with your IP address.

If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags, clear GIFs, and web beacons. These technologies help us better understand user behavior, streamline the user experience, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of our services. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that internet protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

You can choose to limit the transmission of this data in your account preferences, or via your web browser. If you do not accept cookies you may be unable to utilize the full functionality of the services.

We also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Knowing your contact information, hardware identifiers, and information about your computer or device helps us reduce bugs and coding errors to provide you with the best customer service possible. Collecting user usage data allows us to prioritize the aspects of our services that are used more frequently and to generate statistics about how the services are being used.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our products and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

Pixel tags enable us to send email messages in a format which customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

In some of our email messages, or as a feature of the services, we use a “click-through URL” linked to content on our website or the website of third parties. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in email messages. If you click on another third-party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit personal information from you.

Disclosure to Third Parties

At times we may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. Before sharing personal information with third parties we will take all reasonable measures to ensure that the third parties will abide by this policy. Third Party providers will process payment from user and payments to drivers. Third party providers will process personal information from users and drivers facilitate contact between the users and drivers while masking important contact information of both parties.

At times we may make certain non-personal information available to third parties for reasons other than providing the services. We may disclose non-personally identifiable aggregate statistics regarding user behavior as a measure of interest in, and use of, our service to third parties in the form of aggregate data, such as overall patterns or demographic reports, which do not describe or identify any individual user. Information relating to aggregate statistics may be collected through the use of third-party cookies and other third-party tracking devices. We may share aggregated information that does not include personal information and we may otherwise disclose non-identifying Information and log data with third parties for industry analysis, demographic profiling, and other purposes. Any aggregated information shared in these contexts will not contain your personal information.

Service Providers

We use your personal information to provide, maintain, protect, and improve the service, to authenticate you as a user, to communicate with you, to assist you in using the service, and allow you to track and measure your purchases and/or offered content. We may combine your personal information with non-personal information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of the service, and to analyze and understand how our service is used. We will not share, rent, or sell your personal information to other parties, except to our service providers as set forth below.

We may match information collected from you through different means or at different times, including both personal information and site usage information, and use such information along with information obtained from other sources, including (without limitation) any of our other websites and third parties. We may send you notices (for example, in the form of emails, mailings, and the like), and otherwise correspond with you about products, services, companies, events sponsored by us and others, and other information that we think might interest you.

We may share personal information with, agents, contractors, controllers, third party individuals and other companies to assist us in providing the services, or who provide ancillary services such as information processing, extending credit, fulfilling customer orders, facilitating inter-party transactions, delivering products, managing and enhancing customer data, providing customer service, assessing customer interest in our operation and maintenance of the service, database management, web analytics, and improvement of the services, and conducting customer research or satisfaction surveys. These third parties have access to your personal information and other information collected as set forth in this policy, only to perform these tasks on our behalf and are obligated not to disclose your personal information or use it for any other purpose. Said third parties may be located anywhere in the world. Furthermore, your private information may be transferred and processed in the United States of America or elsewhere

Other

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect our property and rights and the rights of our suppliers, or other third parties, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable activity. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party on the condition that said third party also assume our obligations to you under this Privacy Policy.

Protection of Personal Information

We take the security of your personal information very seriously. Our online services protect your personal information during transit using encryption such as Secure Sockets Layer (SSL). When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures. We restrict access to personal information to those employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations. Data is stored in encrypted form including when we utilize third-party storage. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting via the service in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. While we endeavor to protect the security and integrity of sensitive personal information provided to the Company, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be safe from intrusion by others. In the event of a data breach and consistent with the above will notify users over email within seven (7) business days after becoming aware and a data breach.

When you write a review, content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a posting, that information is public. Please take care when using these features.

Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, login information, or national identification numbers in a non-secure or unsolicited email or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

Integrity and Retention of Personal Information

We intend to make it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the services and other purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. All authorized users may review, update, correct, or delete the personal information in their account by making edits via the service. If you would like us to delete your account in our system, please contact us at gridetech@gmail.com with a request that we delete your personal information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes. We may, in our sole discretion, and in accordance with local law and regulation, retain information until such time as applicable statutes of limitations have run and we may be obligated to retain information by law during the adjudication of a claim or controversy.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by updating your account preferences. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by email at gridetech@gmail.com

Children & Education

We understand the importance of taking extra precautions to protect the privacy and safety of children using our products and services. Children under the age of eighteen (18), or equivalent minimum age in the relevant jurisdiction, are not permitted to create accounts without the presence and express consent of a parent or guardian. However, it is not possible for us to always accurately and independently verify the age of our users. It is the responsibility of every parent to monitor his or her child’s online activities. This service is not directed to children and children may not use our platform. The parent or guardian may use our services on behalf of a minor and the Parent or Guardian shall be shall remain responsible for and supervise the users activities during the performance of the services. Information knowingly collected regarding anyone under the age of majority shall be used only to provide the services and products available on our platform. We will, within the confines of law, delete the personal information of minors that is no longer used to provide the requested services, If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us. If we become aware that a child has registered for the service without parental consent, or if a request is made by the minor or their guardian, we will delete all such private information from our files.

Location-Based Services

To provide location-based services on our platform we, our partners, third-party services, and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. By accepting the terms and conditions you have consented to transmission of your location data. This location data is not anonymous, could personally identify you, and is used by us and our affiliates to provide and improve our services.

International transfer

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer said personal information to local or foreign processing centers and process it there or transfer the information to the United States for storage, processing or both.

International Users

GRIDE TECHNOLOGY, INC. currently offers its services solely within the territorial boundaries of the United States. We are not currently a member of the Privacy Shield Framework, nor we have chosen to become GDPR compliant. If you are living or traveling in the United States and wish to use our services, you understand and accept that you might not be afforded the same privacy protections as required by the European Union.

Our Company-Wide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about our Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by email at info@gridetech.com.

All such communications are examined, and replies are issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

We may update this Privacy Policy from time to time. When we change the Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

You may contact us by email at info@gridetech.com.

California

Tracking

We track our customers over time and across third-party websites to provide targeted advertising and we do not currently modify our services in response to Do Not Track (DNT) signals. If you set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked, this will have no effect on our activities. However, We do use third party masking software to allow for users and drivers to communicate without having access to one another’s contact information.

Third parties that have content embedded on our websites or applications may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific website from a certain IP address. Third parties may be able to collect other personally identifiable information provided or collected by us from our websites and applications.

Notice for Minors

At any time, you can delete or remove content you have posted using the deletion or removal options within our services. If you have questions about how to remove content in a specific service or if you would like additional assistance with deletion, you can contact our support team directly. Although we offer deletion capability for our services, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.